Site Help - Frequently Asked Questions (FAQs)
Here is a list of the most commonly asked questions:
What browser should I be using?
You need a current version of Google Chrome, Firefox or Microsoft Edge. To check your version, open your browser and then click on 'Help,' then select 'About' and the version number will be displayed.
I already have an account. Do I need to register?
Yes, registering enables you to log in to your customized account and allows us to verify and update your account information.
How do I get my user ID and password?
Companies wishing to buy online must register for access by completing the online registration form that is available here. Once the registration is processed, we will notify you via e-mail of your confidential user ID.
How long before I can use the online services?
Most registrations are completed and sent back via e-mail within 24-48 hrs.
What payment options are available for ordering online?
Customers may chose to open an account or order using a credit card. If using credit card, you will be given the opportunity to register for future purchases. In addition, you will be notified of special promotions.
What are my delivery options for products I buy online?
A list of delivery options including standard UPS services and a Freight carrier option are listed as you finish your order. When the ship via field is highlighted, there will be ‘Pick’ button below if you wish to choose something other than the default UPS ground. Please call 1-800-236-6020 for any order that has special shipping requirements not found in the options.
How do hazardous items affect my order?
Additional charges may be incurred from UPS for HAZ (hazardous) coded items. The HAZ code will appear in the product description while in order entry. An order with a hazardous item on it will make that order exempt from any special freight program and could incur additional freight charges.
What do I do if I lose my ID and/or Password?
If you have lost your password, click here.
What do I do if I can’t find the item I’m looking for?
If you can’t a find particular item online, you can request a quote from our service department. Phone 1-800-236-6020 or Online.
How do I check status of my online order?
Once logged in you can select "Orders" in the footer of the page or "My Account" at the top of the page and then "Orders". You can then click on the order number to see more details.